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Van Driver

PURPOSE AND SCOPE:
Supports FMCNA's mission, vision, core values and customer service philosophy.
Adheres to the FMCNA Compliance Program, including following all regulatory and division/company policy requirements.
Responsible for the safe delivery and pick-up of dialysis products to home patients and dialysis centers.
Responsibilities include driving a non-CDL commercial van/truck, rotating stock, and inventory checks.
Requires operation of truck within Department of Transportation (DOT) regulations and guidelines.
DUTIES / ACTIVITIES :
CUSTOMER SERVICE:
Responsible for driving the FMCNA culture though values and customer service standards.
Accountable for outstanding customer service to all external and internal customers.
Develops and maintains effective relationships through effective and timely communication.
Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.
PRINCIPAL RESPONSIBILITIES AND DUTIES Delivers and picks up dialysis products from home patients and clinics according to established safety procedures and guidelines Ensures good customer relations by consistently delivering orders on time and behaving with integrity in a courteous and professional mannerMay take note of and possibly resolve customer complaints.
Reports more complex issues and complaints to DC staff or Customer Service for resolution.
Observes and reports any pertinent issues at customer sites May set up product and/or place product on shelves or racks at customer sites Performs all duties and functions with the goal to achieve OSHA-related targets for recordable incidents and lost time incidents Performs rotation and inventory checks of existing product, ensuring that an adequate inventory is available for customers Obtains customer signature for pickup and delivery of dialysis product Adheres to all federal and state specific DOT regulations including, but not limited to GVW (Gross Vehicle weight) and hours of service.
Identifies and recommends options for route improvements to management as appropriate Vehicle related responsibilities include, but are not limited to:
Performing pre and post-trip inspections of assigned vehicle.
Identify problems and address appropriately.
May perform routine maintenance on van/truck.
Unloading and loading freight as required according to specified procedures and regulations.
Maintaining cleanliness of van/truck.
Participates in monthly/quarterly/annual training for Good Manufacturing Practices, Health & Safety, and Compliance (both corporate and DPD-specific).
Remains updated with all annually revised regulatory standards (OSHA, DOT, EPA, FDA, and any state specific agencies).
Maintains a satisfactory driving record.
Operates material-handling equipment safely and efficiently according to established procedures as required.
Fulfills assigned tasks in warehouse or office when no route is available.
Must be willing to take and pass required CDL licensing requirements.
Must be willing to move into CDL required vehicle when and if such is required.
Other duties as assigned.
EDUCATIONHigh school diploma or equivalent.
EXPERIENCE AND REQUIRED SKILLS 1 to 3 years driver experience, in route deliveries preferredMust have and maintain a satisfactory driving record Experience with on-board computers, paperless DOT logs and/or electronic capture applications preferred EO/AA Employer:
Minorities/Females/Veterans/Disabled

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